Complaints Policy

If something goes wrong then you need to contact the person supervising your case. If they cannot resolve it, please contact either Mr G J Buggle or Ms D J Smith who will investigate. If we cannot resolve the problem, then we are regulated by the Solicitors Regulation Authority (SRA) and complaints redress mechanisms are provided through them and the Legal Ombudsman (LO) who can be contacted at www.legalombudsman.org.uk or PO Box 6806 Wolverhampton WV1 9WJ (tel 0300 555 0333).

Complaints to the LO must be made within these time limits: 6 years from the date of act/omission or 3 years from when you should have known about the complaint; and 6 months of our final response.

The SRA can help if you are concerned about our behaviours, e.g. dishonesty, taking or losing your money or treating you unfairly because of age, disability or other characteristics. If you have such concerns, then you can visit their website or contact them on www.sra.org.uk/consumers/problems/report-solicitor/ or by post at The Cube, 199 Wharfside Street, Birmingham, B1 1RN.